FAQ

Account, security, and verification

How do I add my emergency contact?
Published on Jul 24, 2025Updated on Aug 11, 202512
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on Jul 10, 20258
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jul 24, 20259
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Apr 4, 2025134
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Apr 1, 202531
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on Jul 17, 2025366
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202545
A beginner's guide to identity verification
Published on Sep 25, 2023Updated on Jul 30, 20256,129
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Apr 1, 202527
Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Apr 1, 202524
How do I register an account on OKX?
Published on May 23, 2024Updated on Jul 31, 202521,785
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Apr 1, 20254
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Jun 17, 202514,035
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Apr 1, 202523
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jul 22, 20259,496

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